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Welcome to Ascendo Employee Assistance Program
24-Hour Mental Wellness Hotline
Our Mental Wellness Support Service (Employee Assistance Programme, EAP) provides members with 24/7 confidential access to professional mental health support. Delivered by qualified counselling psychologists, the service is available across Hong Kong, Macau, and the Chinese Mainland, supporting individuals in managing personal, work-related, and health-related challenges that may impact overall well-being.
Professional Counselling Support
Access to qualified counselling psychologists for support with stress, anxiety, emotional concerns, and a broad range of mental wellness issues.
Personalised Guidance and Referral
Tailored support based on individual needs, including guidance and, where appropriate, referral to suitable external professional services.
Strict Confidentiality
All interactions are handled with the highest level of confidentiality, enabling members to seek support in a safe and trusted environment.
Cross-Regional Coverage
Services are available across multiple locations:
- Hong Kong
- Macau
- Chinese Mainland
Notes:
1. Nature of Service
This service is intended for mental wellness support only and does not provide medical diagnosis, treatment, or clinical advice. Information provided should not be relied upon as medical advice.
2. Medical and Emergency Situations
Members requiring medical care or emergency assistance should seek immediate attention from a qualified healthcare provider or emergency services.
This service is not suitable for emergency situations, nor is it a substitute for ongoing care required for serious or complex mental health conditions.
3. Confidentiality and Data Protection
All communications between members and service professionals are strictly confidential. Any personal information collected will be used solely for the purpose of service delivery.
Information will not be disclosed to third parties without explicit consent, except where required by law or where there is a risk of harm to the member or others.
4. No Implied Diagnosis
Use of this service does not imply the existence of any diagnosed medical or mental health condition.